Hospice is ‘kind and compassionate’

By Mark Elson in Local People

GREAT Oaks Dean Forest Hospice has been rated good in all areas by the Care Quality Commission (CQC), to the delight of directors, staff, volunteers and friends.

Director, Ursula Deighton, said: “Towards the end of 2016, hospice manager, Jane Hamilton, was given 48 hours’ notice of a CQC inspection. The assessment considers whether our services are safe, effective, caring, responsive and well-led.

“The conclusion was that we were good in all areas. The report said that staff are well trained and qualified and experienced in meeting people’s needs safely and that they have the appropriate qualities and skills to provide compassionate care and support.

“Feedback indicated to the CQC that overwhelmingly staff and volunteers ‘were kind and compassionate’ and treated people they were looking after with dignity at all times.

“The report also said that the service we provide responded to the needs of individuals and their families and was flexible when taking into account changing needs and requirements.

“The CQC was satisfied that the ‘people’s voice was at the centre of all decision making’ and staff were provided with the leadership and support they needed to provide the best quality of care.”

To find out more about the work that Great Oaks does, visit www.great-oaks.org.uk or ring 01594 811910.

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